Privacy Policy
Effective Date: 13 July 2025
At Rancon Motors Limited, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services or visit our website.
1. Who We Are
Rancon Motors Limited is the authorised distributor of Mercedes-Benz in Bangladesh. We offer a premium range of vehicles backed by professional service, innovation, and customer care.
Head Office:
Rangs Babylonia, Ground Floor,
246, Bir Uttam Mir Shawkat Road,
Tejgaon, Dhaka 1208, Bangladesh
Phone: +88 09617703704
Email: mercedes-benz@ranconmotors.com.bd
Opening Hours:
Sunday–Thursday: 9:15 AM – 8:00 PM
Friday–Saturday: 10:00 AM – 8:00 PM
2. Information We Collect
We may collect the following types of information:
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Personal information: Name, email address, phone number, address, vehicle model preferences, etc.
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Technical data: IP address, browser type, device information, and pages visited on our website.
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Service data: Information related to appointments, inquiries, and after-sales service.
We collect this data when:
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You fill out any contact or service forms
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You request a test drive or service appointment
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You subscribe to updates or communicate with us
3. How We Use Your Information
Your data helps us:
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Respond to enquiries and service requests
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Provide test drive appointments and vehicle consultations
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Improve our website, products, and services
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Send you updates, promotions, or important service notifications (only if opted-in)
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Comply with legal and regulatory requirements
4. Sharing of Data
We do not sell or lease your personal information to third parties. However, we may share your information with:
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Our authorised service centres or partners for fulfilling your service requests
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Legal or regulatory authorities when required
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Internal departments for operational needs
5. Cookies & Analytics
Our website may use cookies to improve user experience, analyse website traffic, and support functionality. You can manage cookie preferences in your browser settings.
6. Data Security
We implement appropriate measures to protect your data from unauthorised access, alteration, or disclosure. However, please note that no internet transmission is entirely secure.
7. Your Rights
You have the right to:
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Access the information we hold about you
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Request corrections or updates
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Withdraw consent from marketing communications
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Request deletion of your data, subject to legal retention requirements
To exercise your rights, please contact us at mercedes-benz@ranconmotors.com.bd.
8. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at:
Rancon Motors Limited
Rangs Babylonia, Ground Floor
246, Bir Uttam Mir Shawkat Road
Tejgaon, Dhaka 1208, Bangladesh
Phone: +88 09617703704
Email: mercedes-benz@ranconmotors.com.bd